Answers to the questions couples and gift-givers ask us most. If yours is not here, send us an email.
Ordering and personalization
What can I have printed on a mug?
Most designs take names (such as “Mr” and “Mrs” with a surname, or two first names), a wedding date, initials or a short line. You write the text in the order notes at checkout. See the Customization Guide for how it works.
Will you check my spelling?
We print exactly what you type, so please read your text carefully before checkout. If you notice a mistake afterwards, email us within 24 hours of ordering and we will fix it free of charge.
What are the mugs made of?
Our mugs are ceramic. Available sizes and options, such as a larger size or a set of two, are shown on each product page.
Can I order a matching pair?
Yes. Some Mr & Mrs designs are offered as a set of two. For other designs, add one mug for each partner with the matching personalization.
Are the mugs dishwasher or microwave safe?
We recommend hand washing with a soft sponge, which keeps the print looking its best for longest.
Production and shipping
How long until my order arrives?
Production takes 2–4 business days. Transit within the United States then takes 5–8 business days. An order placed today would be expected to arrive around Nov 11 – Nov 18.How much is shipping?
Shipping fee to US addresses: Free. International shipping is available; cost and delivery time vary by destination. You see the exact cost at checkout.Can I get my order faster for a wedding date?
Email us before ordering with the date you need it by. We will tell you honestly whether that timing is realistic.
How do I track my parcel?
We email a tracking number when the order ships. You can also use the Track Order page.
Changes, returns and problems
Can I cancel my order?
Yes, free of charge within 24 hours of ordering. After that, orders that have not shipped can be cancelled with a 15% cancellation fee.Can I return a mug?
Return requests are accepted within 30 days of delivery. Because every mug is personalized, a restocking fee may apply when the return is not caused by our error. Full details are in the Return & Refund Policy.My mug arrived broken. What now?
Email us within 7 days of delivery with photos of the mug and the box. We will send a replacement or refund that item.
Is there a warranty?
Yes, 1 year from delivery against print and manufacturing defects. See the Warranty page.Payment and support
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay. Payments are processed by Stripe.