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Married Gift
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Warranty

Every Married Gift mug is covered by a 1 year warranty from the date of delivery. It protects you against problems that come from how the mug was made or printed.

What the warranty covers

  • Printed names, dates or designs that peel, flake or fade noticeably under normal use and the care steps below.
  • Defects in the ceramic itself, such as a crack in the glaze or a handle that comes loose without being dropped or knocked.
  • A print that does not match the personalization you entered at checkout.

What it does not cover

  • Breakage from drops, knocks or sudden temperature changes, such as pouring boiling water into a mug taken straight from the freezer.
  • Wear from abrasive sponges, scouring powders or bleach.
  • Spelling or date mistakes that were in the text entered at checkout.
  • Normal small variations in color or print position between mugs.
  • Damage in transit. Report that within 7 days of delivery under our Return & Refund Policy.

Caring for your ceramic mug

  • Hand washing with warm water, mild dish soap and a soft sponge is the gentlest way to keep the print looking fresh.
  • Hand washing is recommended; we do not list our mugs as dishwasher or microwave safe.
  • Avoid metal scrubbers and harsh cleaners on the printed area.
  • Let a cold mug warm up a little before filling it with a very hot drink.

How to make a warranty claim

  1. Email us with your order number.
  2. Describe the problem and attach clear photos of the mug and the affected area.
  3. We review the photos and reply with the next step.

If the claim is approved, we reprint and send a replacement mug with the same personalization at no cost to you. If the same design is no longer available, we will offer a refund for that item.