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Married Gift
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Return & Refund Policy

We want your Married Gift mugs to arrive right. This policy covers cancellations, returns, refunds and what to do if a mug arrives damaged or printed incorrectly.

Summary

Free cancellation or changes Within 24 hours of placing the order
Cancellation after that 15% cancellation fee, if the order has not shipped
Return window 30 days from delivery
Report damage or a misprint Within 7 days of delivery, with photos

Cancelling or changing an order

You can cancel or change your order free of charge within 24 hours of placing it. Email us with your order number and what you would like to change.

After that, your mug may already be in production. An order that has not yet shipped can still be cancelled, with a 15% cancellation fee deducted from the refund to cover the printing work already done. Once an order has shipped, it can no longer be cancelled, but the return policy below applies.

Returns within 30 days

You may request a return within 30 days of delivery. To start a return:

  1. Email us with your order number and the reason for the return.
  2. We reply with the return address and instructions.
  3. Send the mug back as instructed and share the tracking number with us.

Please do not send items back before contacting us, because parcels sent without instructions can be hard to match to an order.

Restocking fee

Each mug is personalized for one customer and cannot be resold. For returns that are not caused by a defect, damage or our mistake (for example, a change of mind or a name typed incorrectly at checkout), a restocking fee may be deducted from the refund. We confirm any fee by email before a return is processed.

Damaged, defective or misprinted mugs

If a mug arrives broken, chipped, cracked, or printed differently from the personalization you entered, report it within 7 days of delivery. Send photos of the mug, the printed area and the shipping box. We will replace the item or refund it in full, with no restocking fee. If we need the item back, we will explain the steps by email.

How refunds are paid

Approved refunds go back to the original payment method. We start the refund once a return arrives back to us, or once a damage report has been confirmed. Your bank or card issuer may take a few extra days to show the credit on your statement.

Items that cannot be refunded

  • Damage or misprints you report more than 7 days after delivery.
  • Return requests made more than 30 days after delivery.
  • Mugs that have been used, or damaged after delivery through dropping or misuse.

Contact

For defects that appear later on, see our Warranty.